Refund Policy
Effective Date: October 11, 2026
This policy applies to Fiytt subscriptions and other purchases from SAFitware Technologies LLP.
1. Cancelling a subscription
You can cancel at any time. Your subscription stays active until the end of the current billing period and then does not renew. Cancel web subscriptions in your account settings, and App Store or Google Play subscriptions in your Apple or Google account settings.
2. Refunds
Purchases are non-refundable, including unused parts of a billing period, except where the law requires otherwise.
3. App Store and Google Play purchases
Purchases made in the iOS or Android app are billed by Apple or Google. Refund requests for these purchases follow Apple's or Google's own processes, and we cannot issue refunds for them.
- Apple: https://reportaproblem.apple.com
- Google Play: https://support.google.com/googleplay
4. Web purchases
Purchases on our website are processed by Paddle as merchant of record. Paddle handles payment, invoicing and tax, and processes any refund that the law requires.
- Paddle buyer support: https://paddle.net
5. Billing errors
If you think you were charged in error, contact us with your order details and we will look into it.
6. Contact
Email connect@safitware.com with your order details and a short description.