Help Center
Find answers to your questions and learn how to make the most of Fiytt
Popular Questions
Frequently Asked Questions
General
What is Fiytt?
Fiytt is a fitness app for logging workouts, tracking personal records, following training and meal plans, analysing progress and working with a coach.
How is my data protected?
We encrypt data in transit and at rest and limit who can access it. No system is perfectly secure. We do not sell your personal data. The Privacy Policy explains what we process and why.
Can I use Fiytt offline?
In the mobile app, basic workout logging works offline and syncs when you reconnect. The website needs an internet connection.
What's the difference between Free and Premium?
Free includes workout logging and tracking. Premium unlocks additional features. The Pricing page lists what each plan includes.
Workouts
How do I log my first workout?
Open Track, choose Start Workout, select exercises, and record your sets, reps, and weights.
Can I create custom exercises?
Yes. Create an exercise with your own instructions, muscle groups, and equipment; it is saved to your library.
How are personal records calculated?
Records are detected when your logged weight, reps, or performance exceeds your previous best.
Where do I see my activity and body goals?
Open Profile. Activity shows your workouts this week, your streaks and your personal records. Body goals sit below it.
Why can I only log a body measurement every 14 days?
The free plan allows one new entry per measurement every 14 days. Premium lets you log whenever you like. You can edit entries for today and the previous six days.
Coaching
How do I become a coach on Fiytt?
Apply from the For Coaches page. We review the certifications and experience you submit before your coach account is activated.
How do I add clients?
Use Coaching Tools, choose Add Client, and send an invitation by email or a unique code.
Can clients pay me through Fiytt?
Not yet. For now, clients pay coaches directly, outside Fiytt. Fiytt only records the price and payment status.
Can my coach see all my data?
No. Your coach sees only what you share under My coaching → What you share. Each category can be switched off at any time.
Does my coach’s AI assistant send anything to me?
No. It reads only what you have shared with it, after you turn on Coach’s AI assistant. It never sends messages to you; your coach reviews and sends any reply.
How do I book a call with my coach?
Open Calendar, pick one of the free times shown in your time zone, and confirm. You can reschedule or cancel within the window your coach allows.
How do I stop working with a coach?
Open My coaching and end the enrollment. Your sharing with that coach stops when the enrollment ends.
What is the pop-up chat for coaches?
Message, Continue in chat and Send in chat open a small window at the bottom right instead of leaving the page. It stays open while you work, and you can expand it to the full conversation at any time.
Billing
How much does Premium cost?
Current prices are shown on the Pricing page. Plans and prices may vary by region and checkout platform.
Can I cancel my subscription?
Yes. Cancel web subscriptions in your account settings, and App Store or Google Play subscriptions in your Apple or Google account settings. Access remains until the end of the current billing period.
Do you offer refunds?
Purchases are non-refundable, except where the law requires otherwise, such as the statutory withdrawal right for consumers in the EU, EEA and UK. App Store and Google Play purchases follow Apple's and Google's own refund processes. See our Refund Policy.
Where can I buy Premium?
Purchases are made in the Fiytt mobile app. The website shows what each plan includes, but does not sell subscriptions yet.
Still Need Help?
Our support team is here to help you succeed on your fitness journey